T&C and Privacy Policy
Terms and Conditions
Welcome to Stonegoat, operated by Stonegoat Group, Co., Ltd. (“us,” “we,” the “Company” or “Stonegoat”). This Privacy Policy (“Policy”) sets out the essential details relating to your personal data relationship with Stonegoat. The Policy applies to all Stonegoat services and any associated services. The terms governing your use of the Stonegoat service are defined in our Terms and Conditions of Use.
Terms and Conditions
This User Agreement (“Agreement”) is made between Stonegoat Group, Co., Ltd. which owns and operates the internet site with the URL: www.stonegoatclimb.com/ (“website”) and you who access and/or visit or cause to access and/or visit the website (“you/your”).
Your usage, access, visit, or shopping at the website is on express condition that you accept without variation the terms and conditions set out herein. The information contained in these websites may be amended by us from time to time without notice to you. You need to review these web pages each time you use this website. Your usage, access, visit, or shopping at this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein. If you do not agree to any part of the following terms or conditions, you must not use this website.
General
Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Stonegoat as a result of this agreement or use of this website. Stonegoat’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Stonegoat’s right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Stonegoat with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
This agreement constitutes the entire agreement between the customer and Stonegoat with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Stonegoat, with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.
REPRESENTATIONS WARRANTIES
You fully represent and warrant that you are of sufficient legal age to use this website in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of these websites; all information supplied by you in using these websites are complete, true and accurate; you shall not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
SOFTWARE AND COPYRIGHT
This website and all contents on this website (“Content”) are the property of Stonegoat and/or independent supplier(s) (“suppliers”) or the party credited as the provider of such Content. Stonegoat retains all rights (including, but not limited to trademark rights, copyright and patent rights) with respect to all software and underlying information or material available through this website. The Content is intended solely for your personal, non-commercial use. You may not copy, print, reproduce, reengineer, disassemble, upload, download, store, display in public, alter or modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided herein), create derivative works from, distribute, perform, display or in any way exploit, any of the Content, in whole or in part. You are not to download or otherwise export or re-export any software or underlying information or material available through this website, except to the extent that such downloading occurs in the course of using these websites in accordance with our written instructions or otherwise as expressly permitted in this Agreement. All rights not expressly granted herein are reserved. This clause shall survive any termination of this Agreement.
LIABILITY DISCLAIMER
The information, software, products, and services published on this website may include inaccuracies or typographical errors or may need to be updated. Changes are periodically added to the information herein. Stonegoat, its affiliates, and/or their respective suppliers may make improvements and/or changes in this website at any time. Stonegoat, its affiliates, and/or their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website, provided “as is” without warranty of any kind. Stonegoat, its affiliates, and/or their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement. In no event shall 1 Stonegoat, its affiliates, and/or their suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even if Stonegoat, its affiliates and/or any of their suppliers have been advised of the possibility of damages. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply 2 to you.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
LINKS TO THIRD-PARTY SITES
This website may contain hyperlinks to websites operated by parties other than Stonegoat. Such hyperlinks are provided for your reference only. Stonegoat does not control such websites and is not responsible for their contents. Stonegoat's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
TERMS AND CONDITIONS OF PURCHASE
Please note that the booking/reservation and purchase of all our products and services (collectively referred to as “The Climbing Products”) are subject to the following terms and conditions AND other terms imposed by our third party providers, fulfillment providers, and independent supplier(s) (“Supplier”) from time to time (“Supplier Terms”). By affecting a booking of the Climbing Products through this website, you expressly agree to be bound by terms and conditions herein and the Supplier Terms.
REMOVAL OF CLIMBING PRODUCTS
Stonegoat reserves the right at any time and from time to time to remove, modify or discontinue, temporarily or permanently the Climbing Products (or any part thereof) with or without notice. You agree that Stonegoat shall not be liable to you or to any third party in any way for any modification suspension or discontinuance of the Climbing Products.
RESERVATIONS
Stonegoat and their Suppliers are entitled at their discretion to refuse and/or decline to accept any booking or reservation placed through this website. Stonegoat will not be held liable nor entertain a refund of any nature should you book or reserve a Climbing Product that is not suitable. If you have any special requests, these will be passed on to the relevant Suppliers but cannot be guaranteed by Stonegoat. Unless otherwise stated, all bookings or reservations are non-exchangeable and non-transferable.
Privacy Notice for Customers
Introduction
At Stonegoat, we are committed to protecting your privacy.
We collect and process personal data about you to provide the services you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and customers or fulfill other legitimate interests.
Our Privacy Notice explains how we collect, use, share and protect your personal information. When we make updates to this policy, we will post the changes on our website – https://www.stonegoatclimb.com/privacy-policy
If you have any queries about this notice, please contact us at Stonegoat Group Co., Ltd., 36/3 Soi Sukhumvit 69, Phra Khanong Neua, Watthana, Bangkok 10110 Thailand.
Alternatively, you may send an email to admin@stonegoatclimb.com
What information do we collect?
The information we collect is required for the purpose of creating your gym profile and for you to enroll in our gyms. Such information allows you to be identified as a customer of Stonegoat, and includes:Name, nickname, date of birth, gender, nationality, registered address, National ID, or Passport Number (or any other identification document number), telephone number, photograph images or recordings from CCTV
We also collect the following at the time of registration:
Emergency contact name, relationship and contact number
Other information that may be collected:
Financial information – Taxpayer identification number, billing address, credit card number, cardholder’s name, credit card details
Transaction information – Membership applications, contracts, details of purchases of goods and servicesMembership information – Card numbers, membership codes, referral information
Behavioral information- participations in programs, services that you are interested in through your purchases, preferences, opinions, complaints, inquiries, suggestions, and survey responses
Social media information – through interaction with our social media accounts such as LINE, Instagram, and Facebook
Health information – in relation to accidents or medical emergencies on premise, or injuries or medical conditions that you feel would be appropriate to inform us of
Electronic Information – such as email communication data information from logs, device identifiers and computer IP addresses. The Company collects information through cookies (Cookies) or other similar technologies. Also, browser information and other details on the devices the Personal Data Subject uses to access the Company's websites, applications, and other communication channels, such as the history of visits, searches, and interactions of the Personal Data Subject with the Company's websites.
How do we use this information?
We will use your personal information to provide you with the services, products, or information that you have requested, for administration purposes, contractual obligations, service evaluation, payments, invoicing, and marketing. We may need to share your information with our service providers, associated organizations and agents for these purposes.
We may use your information for:
Business Operations
Process your membership application and payments
Issue tax invoices
Carry out identity checks at the gym
Provide relevant services to you
Carry out warranty replacements
Understand how you use our services by carrying out research and statistical analysis through our database to help us develop relevant and updated services, and business plan development
Work with our business partners in offering relevant products at our facility(s)
Communications
Keep you informed about our services and operational matters relating to your membership or account
Respond to enquiries, and feedback
Confirm attendance and bookings to classes or events
Contact you when you win giveaways or prizes
Manage communications of products and services
Security
Maintain security within the building and premises – View our CCTV Policy
Prevent and detect fraud or other crimes
Marketing
Share gym photos or videos and event photos or videos on our social media platforms
Your permission will be requested for at the time the photo is taken. If you appear in a photo and wish for the photo to be removed, please contact us via Instagram @stonegoatclimb, Line Official @stonegoatclimb or by email at admin@stonegoatclimb.com
Contact you based on our analysis of how you use our services and what we think will be relevant to you (unless you choose not to receive our marketing messages)
Collection of Minor’s Data
Should a minor be below the age of 10 years, the legal guardian is required to consent to the collection of the information necessary to register the minor as stated above.
How long do we store the information?
Stonegoat will keep your data as long as you are an active customer. Activity will be classified as access into the gym. Following inactivity, as necessary to meet legal requirements including financial audits, anti-fraud, and money laundering regulations. We will store your information for no longer than 10 years from the last activity on the account.
Will my information be disclosed to other parties?
We will only use or disclose your personal information for the purposes stated, or by requirement of law.
The following persons or agencies may have access to portions of your information, only as required for business operations that have been stated above:
Employees, directors, manager and personnel of Stonegoat (only the essential roles)
Partners, business partners or service providers
Suppliers
Law enforcement agencies
In case necessary, the Company has the right to send or transfer your personal information to other people abroad. In the transmission or transfer of personal information to such persons in foreign countries, The Company will ensure that such persons have adequate personal data protection standards and follow the rules prescribed by the Personal Data Protection Committee or the rules prescribed by Thai law
Your Privacy Rights
You have the following rights in relation to your date privacy:
Withdrawal of consent: You have the right to withdraw consent for Stonegoat to process personal data to which you have your consent. Stonegoat will notify you of the effects of such revocation. Such revocation of consent will not affect the use, disclosure, or processing of data for which you have previously given consent.
Access: You have the right to ask for the personal information that we hold about you.
Rectification: Should you feel that the information that we hold of you is inaccurate, not current, or incomplete, please update your profile with us upon access to our facility(s).
Erasure: You have the right to the erasure of the data we hold of you when it is no longer needed for the business purposes as our customer (and we have no other lawful basis to hold your data). Stonegoat will notify you of the effects of erasure.
Restriction: You have the right to request that Stonegoat restricts the use of your personal data when it is no longer required for business reasons, compliance or legal claims.
Portability: You have the right to have the company transfer personal data to another personal data controller through automated means.
Objection: You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling: You have the right to file complaints with the relevant agencies if the company violates or fails to comply with the law on personal data protection.
You may request to exercise the rights by submitting a request to email admin@stonegoatclimb.com. We may refuse to comply with a request if an exemption applies.
CCTV Privacy Policy
Introduction
Stonegoat has installed and uses CCTV to record images, animation, or sound for the purpose of surveillance and security in the building and surrounding areas of our facility.
Our CCTV operates 24 hours daily and is strategically placed that are deemed appropriate to be installed.
We will never install CCTV in regions that may infringe on your privacy more than necessary, such as toilets, changing rooms or shower rooms.
When we make updates to this policy, we will post the changes on our website – https://www.stonegoatclimb.com/privacy-policy
If you have any queries about this notice, please contact us at Stonegoat Group Co., Ltd., 36/3 Soi Sukhumvit 69, Phra Khanong Neua, Watthana, Bangkok 10110 Thailand.
Alternatively, you may send an email to admin@stonegoatclimb.com
What information do we collect?
Video or still images that can directly or indirectly identify you
Your voice
Video or still images of your property, eg: Vehicles, bags, clothing etc.
How do we use this information?
Stonegoat uses the CCTV footage for:
Security
Monitor unauthorized access
Maintain security for all visitors to the facility and their belongings
Prevent damage, disturbance, or destruction of our property
Prevent or resolve disputes that may arise
Detect and deter misconduct or crime
Support government agencies in the event of illegal actions
Safety
Reviewing incidents and injuries that may occur in our facility
Legal Proceedings
Support the establishment of rights or to raise defenses in civil and criminal proceedings
How long do we store the information?
Stonegoat stores all CCTV footage for a maximum of 7 days, after which it is automatically deleted.
We will only hold the CCTV footage longer than the stated period in the event of disputes, criminal or lawful proceedings.
Will my information be disclosed to other parties?
We will not disclose it to others, except when necessary to be able to perform any act to achieve the objectives stated in this announcement. Examples of which are:
Law enforcement agencies
Health service providers
Security service providers
Your Privacy Rights
You have the following rights in relation to your date privacy:
Withdrawal of consent: You have the right to withdraw consent for Stonegoat to process personal data to which you have your consent. Stonegoat will notify you of the effects of such revocation. Such revocation of consent will not affect the use, disclosure, or processing of data for which you have previously given consent.
Access: You have the right to ask for the personal information that we hold about you.
Rectification: Should you feel that the information that we hold of you is inaccurate, not current, or incomplete, please update your profile with us upon access to our facility(s).
Erasure: You have the right to the erasure of the data we hold of you when it is no longer needed for the business purposes as our customer (and we have no other lawful basis to hold your data). Stonegoat will notify you of the effects of erasure.
Restriction: You have the right to request that Stonegoat restricts the use of your personal data when it is no longer required for business reasons, compliance or legal claims.
Portability: You have the right to have the company transfer personal data to another personal data controller through automated means.
Objection: You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling: You have the right to file complaints with the relevant agencies if the company violates or fails to comply with the law on personal data protection.
Keeping your personal information secure
Stonegoat attaches great importance to the security of your personal information. To prevent unauthorised access or disclosure, we have put in place electronic and administrative procedures to safeguard and secure the information we collect and store.
Cookies
We use “cookies” to customize your experience with the site, content and services and to store your information so you do not have to re-enter them each time you visit the website or access the content or services. Cookies are small computer files that are transferred to your hard drive and contain information such as your username, user preferences, the web pages you’ve visited and the activities you’ve performed while using the website, content or services. You may block or delete cookies from your hard drive; however, by disabling cookies, you may not have access to all of the services or content. Some of our business partners also use cookies to provide us with anonymous, aggregate data and information regarding our users. We do not have access or control over these cookies, and our Privacy Policy does not cover the use of third party cookies.
How We Use Your Information
We may use the information we collect:
To monitor and analyze information regarding your browsing and viewing preferences
To analyze our users’ demographics and interests
To alert you to new features, terms, content, services, activities, events
To send emails or newsletters, and to provide you with personalized content in the newsletters
To administer content, services or activities
To provide customer care and support
To improve the site
To detect, prevent and address technical issues
How long do we store the information?
Stonegoat stores all CCTV footage for a maximum of 7 days, after which it is automatically deleted.
We will only hold the CCTV footage longer than the stated period in the event of disputes, criminal or lawful proceedings.
Will my information be disclosed to other parties?
We will not disclose it to others, except when necessary to be able to perform any act to achieve the objectives stated in this announcement. Examples of which are:
Law enforcement agencies
Health service providers
Security service providers
Your Privacy Rights
You have the following rights in relation to your date privacy:
Withdrawal of consent: You have the right to withdraw consent for Stonegoat to process personal data to which you have your consent. Stonegoat will notify you of the effects of such revocation. Such revocation of consent will not affect the use, disclosure, or processing of data for which you have previously given consent.
Access: You have the right to ask for the personal information that we hold about you.
Rectification: Should you feel that the information that we hold of you is inaccurate, not current, or incomplete, please update your profile with us upon access to our facility(s).
Erasure: You have the right to the erasure of the data we hold of you when it is no longer needed for the business purposes as our customer (and we have no other lawful basis to hold your data). Stonegoat will notify you of the effects of erasure.
Restriction: You have the right to request that Stonegoat restricts the use of your personal data when it is no longer required for business reasons, compliance or legal claims.
Portability: You have the right to have the company transfer personal data to another personal data controller through automated means.
Objection: You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling: You have the right to file complaints with the relevant agencies if the company violates or fails to comply with the law on personal data protection.
Keeping your personal information secure
Stonegoat attaches great importance to the security of your personal information. To prevent unauthorised access or disclosure, we have put in place electronic and administrative procedures to safeguard and secure the information we collect and store.